Invoices & Payment History
Accessing invoices, understanding charges, downloading PDFs, and managing billing history.
Beginner6 min readUpdated 2024-12-28
Access and manage all your invoices from the Billing page.
Viewing Invoices
Find your invoices at Billing → Billing History.
Invoice List
Each invoice shows:
| Column | Description |
|---|---|
| Invoice Number | Unique ID (e.g., INV-2024-0012) |
| Date | Invoice creation date |
| Amount | Total charge with currency |
| Status | Paid or Open |
Quick Actions
| Icon | Action |
|---|---|
| Download | Get PDF invoice |
| External Link | View in Razorpay |
Invoice Details
Click any invoice to see full details.
Line Items
| Field | Description |
|---|---|
| Description | Plan name and billing period |
| Quantity | 1 for subscription |
| Unit Price | Plan price |
| Amount | Total for line item |
Charges Breakdown
| Section | Includes |
|---|---|
| Subtotal | Base plan price |
| Discounts | Coupon codes, annual savings |
| Taxes | VAT/GST if applicable |
| Total | Final amount charged |
Billing Details
| Field | Description |
|---|---|
| Bill To | Organization name and address |
| Payment Method | Last 4 digits of card |
| Invoice Period | Start and end dates |
Downloading Invoices
Individual Download
- Go to Billing → Billing History
- Find the invoice
- Click the Download icon
- PDF downloads automatically
Bulk Download
For multiple invoices:
- Click Billing Portal button
- Go to Billing History in Razorpay
- Select invoices to download
- Click Download selected
PDF Contents
Downloaded PDFs include:
- Full company header
- Detailed line items
- Tax information
- Payment method used
- Invoice and receipt numbers
Invoice Status
Status Types
| Status | Meaning | Action |
|---|---|---|
| Paid | Payment successful | None required |
| Open | Awaiting payment | Check payment method |
| Draft | Not yet finalized | Will finalize automatically |
| Void | Canceled invoice | No payment required |
| Uncollectible | Payment failed | Contact support |
Status Icons
| Status | Icon | Color |
|---|---|---|
| Paid | ✓ Checkmark | Green |
| Open | ⚠ Warning | Amber |
| Void | ✗ Cross | Gray |
Failed Payments
What happens when payment fails:
Automatic Retry
| Attempt | Timing |
|---|---|
| 1st retry | 1 day after failure |
| 2nd retry | 3 days after failure |
| 3rd retry | 5 days after failure |
Manual Retry
- Go to Billing Portal
- Click on the failed invoice
- Click Pay Now
- Enter new payment method if needed
Failed Payment Notifications
| Day | Notification |
|---|---|
| Day 0 | Email: Payment failed |
| Day 1 | Email: Retry scheduled |
| Day 3 | Email: Update payment method |
| Day 5 | Email: Final warning |
| Day 7 | Account restricted |
Tax Information
Adding Tax ID
- Go to Billing Portal
- Click Update information
- Add VAT/GST number
- Tax ID appears on future invoices
Supported Tax Types
| Region | Tax Type |
|---|---|
| EU | VAT Number |
| UK | VAT Number |
| Australia | ABN |
| India | GSTIN |
| Canada | GST/HST |
| US | EIN (optional) |
Tax Exemption
For tax-exempt organizations:
- Email [email protected]
- Attach exemption certificate
- We'll update your account within 48 hours
Key Takeaways
- 1All invoices available in Billing History section
- 2Download PDF invoices for accounting
- 3View detailed line items in Razorpay portal
- 4Retry failed payments automatically or manually
Frequently Asked Questions
How do I get a receipt for my payment?
Every invoice PDF serves as a receipt once paid. The PDF shows payment confirmation, method used, and receipt number.
Can I change my billing address?
Yes, go to Billing Portal → Update information. Changes apply to future invoices. Past invoices cannot be modified.
Why was I charged a different amount?
Common reasons: prorated upgrades, currency conversion, or applied discounts. Check the invoice line items for details.
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